The Difficult Conversation: Delivering Bad News
In emergency practice bad news is often unexpected and decisions need to be made quickly and often it is the first time you have met the owners and their pet. In this session tips on how to start the difficult conversation about euthanasia will be discussed; this includes engaging with the owner(s), gaining trust and rapport, verbal priming, supporting the owner / family, understanding the difference between empathy and sympathy, focusing on the pet’s needs and being non-judgmental. In emergency medicine. Owners may direct their grief and anger at you, and it is important to interpret this correctly and redirect the conversation.
Presentation Code: 051